Join the thriving team at Artisan MRKT!

Sales Associate (Part-Time)

Artisan MRKT — Supporting Canadian Small Businesses

Location: 503 Parliament St A, Toronto, ON M4X 1P3

Job Type: Part-Time

Availability Required: Weekday mornings, evenings & Some Saturdays and Sundays

 

About Artisan MRKT

Artisan MRKT is a community-driven retail marketplace dedicated to supporting Canadian small businesses. Our innovative retail model allows creators to rent shelf space through a simple monthly membership while keeping 100% of their sales. We’re more than a store—we’re a marketplace, a community, and supportive of Canadian entrepreneurship.

 

If you’re passionate about people, storytelling, and supporting independent businesses, this role is for you.

 

About the Role

We’re looking for resourceful, empathetic, and customer-focused Sales Associates who can work independently while also thriving as part of a collaborative team. This role requires someone who can confidently juggle multiple priorities, communicate clearly, and deliver exceptional service to both members (our artisans) and customers.

 

This is more than a retail position—it’s an opportunity to be part of a purpose-driven business that truly cares about Canadian small businesses.

 

Key Responsibilities

Member Onboarding & Support

  • Welcome and onboard new members, helping them feel confident and supported.
  • Learn about members’ backgrounds, products, and stories.
  • Assist with merchandising, product setup, restocks, and move-ins/outs.
  • Stay up to date on Artisan MRKT policies, services, and events.
  • Provide in-store and email support to help members succeed.
  • Resolve issues professionally, empathetically, and in a timely manner.

Sales & Customer Experience

  • Deliver exceptional customer service to every visitor.
  • Engage customers through conversation, storytelling, and product knowledge.
  • Educate shoppers about our members and their creations.
  • Use upselling and cross-selling techniques when appropriate.
  • Build relationships that encourage repeat visits and brand loyalty.

Showcasing Our Members

  • Confidently share members’ stories and products with customers.
  • Support in-store promotions and social media visibility.
  • Represent Artisan MRKT with warmth, professionalism, and enthusiasm.

Sales & Transactions

  • Operate the POS system accurately and efficiently.
  • Process transactions smoothly and confidently.

Store Standards & Operations

  • Maintain clean, organized, and visually appealing displays.
  • Perform daily cleaning tasks (mopping, vacuuming, washroom upkeep).
  • Support seasonal storefront maintenance (window cleaning, snow shoveling, etc..).
  • Follow brand standards to ensure a welcoming environment.

 

What We’re Looking For

You are:

  • Resourceful and proactive
  • Able to work independently while collaborating with a team
  • A strong communicator (verbal and written)
  • Comfortable juggling multiple tasks in a fast-paced environment
  • Empathetic, patient, and solutions-oriented
  • Passionate about delivering excellent customer service to both members and customers
  • Genuinely enthusiastic about Canadian small businesses

 

Must-Haves

  • 1+ year experience in retail, sales, or customer service
  • Comfortable using social media (especially Instagram posts & reels)
  • Ability to work weekday mornings, evenings and Saturdays & Sundays
  • Business administration experience is a plus
  • Comfortable working in a dog-friendly environment

Important Note: Artisan MRKT is dog-friendly. Our resident supervisor, Tico the Corgi (aka “the boss”), makes regular appearances and may require occasional belly rubs as part of your duties.

 

Why Work With Us

  • Be part of a mission-driven business that cares deeply about Canadian small businesses
  • Work in a supportive, inclusive, and community-focused environment
  • Gain hands-on experience in retail, operations, and member support
  • Join a team that values empathy, collaboration, and growth

 

Explore our community:

  • Website: Artisan MRKT
  • Instagram: @artisan.mrkt & @artisan.mrkt.cabbagetown

 

Availability Required

Candidates must be available for weekday shifts from Tuesday - Friday during one or more of the following time blocks:

  • 11:00 AM – 2:30 PM, or
  • 2:30 PM – 6:00 PM

In addition, availability is required for:

  • Weekday Mornings(11:00-2:00PM) ,Weekday evenings(2:00pm-6PM)
  • Saturdays & Sundays

 

Flexibility across these shifts is essential to support store operations and customer/member needs.